QUESTIONS & ANSWERS

There are thousands of rehabilitators in the United States. We all have the same basic goal - to assist wildlife. However, our philosophies and methods may differ. It is important to understand that we speak only on behalf of Kindred Spirits. We do not propose to speak for any other rehabilitator or wildlife organization.

ONCE AN ANIMAL IS TURNED OVER TO YOUR FACILITY, WHAT HAPPENS?

An animal receives whatever care is necessary - the ultimate goal to return it to the wild. What that care consists of is as individual as the animal itself. Though treatment varies depending on the situation, one thing never changes - we give each animal the best care we possibly can.

WHAT PERCENTAGE ARE RETURNED TO THE WILD?

We aren’t fond of statistics because numbers don’t reveal the whole story. Any wild animal able to be captured is typically in very bad shape. On average, 50% of our patients survive. That is actually very high considering the condition the animals are in when we get them. Much depends on the species and the type injury. Some species tend to survive more often than others. For example, squirrels have a higher survival rate - in general - than songbirds or baby rabbits. The type of injury plays a major role as well. Cat bites are more often fatal than just about any other type injury. But each animal and its situation is taken on a case-by-case basis. Even the patients that don’t make it die warm, safe, comfortable, and loved.

As we all know, statistics can be manipulated.  For example, some rehab facilities do not count the animals they euthanize, even though they may euthanize 50% of patients immediately after intake.  Others only count those that died after three days.  That, of course, will falsely inflate their percentage of survivals.  At Kindred Spirits, we just tell it like it is.  We count every single death, regardless of when or how it occured.  If a patient dies within seconds of being placed in our hands, it's counted as a non-survival.  If a patient dies on the drive to our facility, it counts as a non-survival.  If an animal is immediately euthanized due to the severity of the injuries, it is considered a non-survival.  What we consider "survivals" are the animals that survive their injuries and are able to be returned to the wild.  Anyway, you can probably see why we don't like to get into the numbers because of how easily misleading they can be presented.  For Kindred Spirits, we do not compare our statistics with anyone else's for that reason.  We do a tremendous job, we have a very good success rate, and we give these animals 100% and that's the only statistic we really concern ourselves with.

WHERE IS YOUR FACILITY LOCATED?

We do not disclose the location of our facility for numerous reasons:

  • It is a strict requirement of our licenses to keep our location confidential.
  • It is a matter of privacy and safety, both for ourselves and the animals. It is critical to their survival and well-being that human contact remain limited to one caretaker.
  • Wild animals can carry diseases; some are transmittable to humans. With the large number of animals here, we cannot chance exposing the public.
  • Wild animals are also susceptible to some human illnesses; we don’t want to expose these already debilitated animals to unnecessary germs.
  • Sadly, wild animals are sometimes used in black market trade. Black bear gallbladders, for example, are sold as aphrodisiacs in some Asian medicines. To prevent theft (and murder) of these animals, we do not disclose where they are housed.
  • If our location were known, irresponsible pet owners would drop off puppies, kittens and other animals on our doorstep regularly, putting us in the position of either finding them homes or taking them to the shelter where chances are high they would be euthanized.  Also, injured domestic animals would be dropped off here instead of taken to a licensed veterinarian for treatment.  We are not set up to, or legally licensed for, work with domestic animals.
  • It is a full-time job to run this facility.  If our location were known, not only would it jeopardize the wildlife directly (by exposing them to human contact) but indirectly by taking time away from their care.  Each time a human "dropped by" to visit our hospital would mean time away from our patients.  Because the facility doubles as our residence, we need to retain a small amount of privacy.  Working with patients 24/7/365 since 1991 has taken up almost every iota of our existence.  A constant flow of visitors would be more than we could handle! 
  • Liability is an issue. If someone were to get sick, hurt, or bitten, we could get sued.

So as you can see, there are a number of important reasons why our location is kept confidential.  We often get asked for exceptions to the "no visitor" rule.  We have even had people promise a donation, but only if they are able to visit.  However, we are asked for exceptions "just this once" thousands of times each year.  We can't do it, but we do recognize that people are interested in our work and want to know donations are going to a professional facility and not someone who has a few chicken-wire cages set up in their backyard.  Therefore, to maintain the needs of the patients while satisfying the public's curiosity, we have a section of our website entitled "virtual tour" where you can see our facility without actually visiting.  

IF YOUR LOCATION IS KEPT PRIVATE, HOW DO YOU OBTAIN THE ANIMALS THAT NEED HELP? DO YOU PICK THEM UP?

Except for animals considered extremely dangerous, such as an adult deer, we request people bring us the animal. We meet in a public location on our end of the county. We will provide detailed instructions on how to get the animal safely into a cardboard box in such a way that keeps you from being injured and without causing further injury to the patient.

IF I CAN’T VISIT THE ANIMAL, CAN I CALL AND CHECK ON IT?

We are happy to have you call (or e-mail) to check on the status and prognosis. We will fill you in on how yours is doing, what has been done for her, etc. If she is doing poorly or she died, we will be honest and tell you. If a small child is involved, we will break the news to a parent and it will be up to him/her to decide what to tell the youngster.  We normally do not contact you with an unsolicited update simply because some people truly do not want to know.  I used to call everyone with the outcome, until I got cursed out by people who didn't want to know.  So now we wait for the public to contact us for follow-up information.  We are always delighted when folks do check up on the animal they brought to us, so please don't worry that you're bothering us.  On the other hand, we respect that some prefer not to learn one way or the other what happened to the patient.  So it is completely up to you!

WHAT IS YOUR FACILITY LIKE?

Thanks to Peter’s building abilities, our facility has really grown since we started in 1991. We operate on 16 wooded acres in the country. We have an indoor nursery which houses babies, as well as critical patients. Outdoors we have compounds for birds of prey, deer, small mammals and songbirds, and for large mammals (such as black bear). In 2004, we broke ground on a small, but much-needed, wildlife hospital building. It functions as our initial intake facility, our examination room, and also houses animals that are in the intermediate phase of their rehabilitation (i.e. well enough to no longer need the nursery/intensive care room but not well enough to go into an outdoor facility).

HOW LONG WILL MY ANIMAL BE IN REHABILITATION?

That depends entirely on the animal and its condition. Those that survive may recover in hours or days. Most take weeks or months. A few have taken over a year. There is no set timeframe.

HOW MANY ANIMALS DO YOU HAVE AT ANY ONE TIME?

That depends on the season. There is never a time when we don’t have animals! We usually have between 45 - 70 at any given time with an average intake of 300-400 patients a year. In our area of the country, there are babies every month of the twelve! Then, of course, animals get sick and hurt year-round as well. Obviously some months are more hectic than others, but we are busy all year.

DO YOU SPECIALIZE IN A CERTAIN SPECIES OF ANIMAL?

Some rehabilitators specialize, but we take in any size, shape, or species of wild animal. We love and respect them all. In addition, we are firm believers that all creatures are created equal. A sparrow gets the same quality attention a hawk does. A field mouse gets cared for as lovingly as a rabbit. To us, each species has a place on this planet and none are more important, only different.

WHO HELPS WITH ALL THOSE ANIMALS?

Dana is responsible for the treatment, rehabilitation, and care of the animals. It is our belief that having one caretaker makes for a successful release later (even though it’s a lot for one person to manage!) She also handles the thousands of phone calls that come in annually. They range from reports of injured animals to general questions about wildlife. We are sometimes able to help without actually taking the animal. (For example, returning baby birds to their nests.) Peter helps (when he’s not working a full time job) by building cages, holding animals for procedures, helping with releases, cleaning cages, mixing formula, transporting animals and myriad other things. His assistance and financial support are pivotal to this work.

Sherry is on the Board of Directors and serves as medical consultant on our really tough cases (she’s a registered nurse certified in neonatal intensive care). She was doing wildlife rehabilitation years before Dana first contacted her and got Dana started in the field. Sherry no longer rehabilitates wildlife due to other commitments, but Kindred Spirits is fortunate she still remains a part of the organization.

Dana's father, Bill, helps with repairs to the hospital building, cages, and equipment. He also goes by the post office once a week and picks up the mail. He runs errands and is basically available to help whenever we need him.

Kindred Spirits is also fortunate to have a small, but dedicated, group of friends who help with fundraisers (when we've had them).

MY ANIMAL DIDN’T SEEM THAT BAD OFF, SO WHY DID IT DIE?

Most of the time, an animal is much more injured than it appears. As humans we tend to believe everything is minor unless we see lots of blood. In reality, the animal is often injured internally. Cat bites are generally undetectable, but are usually severe. Dogs tend to cause internal crushing. An animal can also die from things like severe dehydration, loss of body heat, stress, disease, parasites, being chased, and shock. As mentioned earlier, most wild animals able to be captured are critical. The severity and extent of an animal’s injuries/illness are detectable by someone trained in this field after a complete examination, but usually not to the general public.

DO YOU HAVE TO BE LICENSED TO DO REHABILITATION WORK?

Yes, a state license is required for mammals. A state and federal license is needed to handle birds and birds of prey. Our facility has both. We also hold special permits which allow us to care for animals other rehabilitators cannot. It is illegal for an unlicensed person to keep a wild animal in captivity, even if they are simply nursing it back to health and intend to release it later.

CAN YOU HELP WITH A SICK OR INJURED DOMESTIC ANIMAL?

No. Only a licensed veterinarian can assist with domestic animals. We are not permitted, legally, to work on pets. This also applies to stray domestics that people find. These include dogs, cats, domestic rabbits, poultry, domestic birds, etc. If a domestic animal is feral, it is still considered a domestic animal, not wild, and you would contact animal control or the Humane Society for assistance.

DO YOU GIVE PROGRAMS TO SCHOOLS OR OTHER GROUPS?

We believe teaching others about wildlife is important since 99% of our patients come to us as a result of humans, whether direct or indirect. In previous years, Dana gave several presentations a months. Now, due to time and health limitations, she has had to cut back. We no longer do school presentations, at least at this time, but we do programs for adult groups and children's groups (ages 11 or older) such as scout groups or environmental clubs. There is no charge for fellow non-profits (such as churches, civic groups, garden clubs, etc.), but donations of money or supplies are gratefully accepted.

Be sure to contact us early if you would like to arrange a program, as we are typically booked several months in advance. Due to an overwhelming number of patients in the spring, we do not schedule presentations for April, May, or June. Once a date is set, we will give you a list of items we need at that time, and individuals attending the program can bring an item or two that day.

Most programs are about the work we do, but presentations can be fashioned for your particular group or need. If you want a program about the birds that come to your backyard feeders, about a particular species of wildlife, or about the environment, just ask!

I’LL BET YOUR WORK IS FUN, ISN’T IT?

Fascinating? Yes. Fun? No. This work can be extremely rewarding. It is also exhausting, expensive, emotionally draining, frustrating, and heartbreaking. We deal with losing patients, are never able to leave for extended periods of time (let alone take a vacation), our phone rings constantly day and night, and the public is often demanding and difficult. We are on duty 24 hours a day, 7 days a week, 365 days a year and have been since 1991. There has not been one single day in that time period that we have not personally attended to our patients. Not one. There are no sick days, holidays, or vacation days here. So why do we do what we do? Working with these animals on a one-to-one basis like we do is a privilege and they renew our spirit.

SURELY YOU GET PAID FOR YOUR WORK, DON’T YOU?

Not only do we not get paid, but all expenses the first six years came out of our own pocket. Now that we are non-profit, we still provide a large portion of the funds because donations don't come close to covering what these animals require. It takes around $1000 a month to run this facility. That does not include the cost to care for bear cubs. They are another matter altogether. To raise a neonate to release is approximately $7000. That's for one cub.

Donations have always been problematic. People seem to believe wildlife can somehow fend for themselves, therefore an organization dedicated to caring for them can also make it alone. Nothing could be further from the truth. Donations are always desperately needed, so please consider sending a donation today. Your contributions (whether money or supplies) are tax deductible, and you won't find an organization more worthy, more needy, and more grateful than ours.

Mail your donation to: Kindred Spirits, P.O. Box 1222, Graham, NC 27253.

Need ideas on other ways to help? If you have a business, consider offering our note cards for sale at your facility. Put out a money jar for us. Have your friends at work gather supplies for the critters. In lieu of another present for yet another birthday, ask that a donation be made in your honor. Host a yard sale, car wash, book sale, or other fundraiser for us. A friend having a baby? When planning her baby shower, ask friends and family to bring an extra goody bag for the wildlife babies. Baby food, juice, baby wipes, etc. If you are an artist, create something special to sell or raffle for us, or donate to us to sell or raffle. There is no limit to the ideas out there, so put on your thinking cap and create a fundraiser for the wildlife.

HOW ARE DONATIONS ACKNOWLEDGED?

Thank you notes are always sent. Whether you are donating one dollar or one hundred, you will be sent a handwritten, personalized thank you note, a candid snapshot of one of our patients, and a receipt for tax purposes. If someone sends a donation in honor of another, the donor receives all the above, while the honoree also gets a card and a photo. The amount of your contribution is never mentioned.

If the donation is a memorial, notification is sent to the family of the deceased (or whomever you indicate). If the occasion is a birthday or holiday, the note is festive. For memorials, the notes are respectful and properly subdued.

Honorariums and memorials are sent out quickly. Regular thank you notes are sent out within four weeks of receipt. if you do not receive a thank you note, please let us know. Thank you's are very important to us and we don't ever want to fail to express our gratitude.

Some organizations publish a newsletter and publicly thank donors there. We do not have a Kindred Spirits newsletter. We also do not thank donors on our website for a couple of reasons. First, we are so busy with the animals that we don't get around to updating the site with any regularity. Second, we make our thank you's privately and personally. Not everyone wants to be acknowledged publicly.

One question we are often asked is - why haven't you cashed my check yet? Sadly, donations are few and the bank is far. Rather than waste a precious resource (gasoline) and spend funds unnecessarily, we do not drive to the bank every time we receive a check. We typically go to the bank every 4 - 6 weeks when we have several checks instead of just one. The fact we don't cash your check immediately is not a sign we have plenty of money and don't need it, but quite the opposite. we don't have enough donations to warrant the trip to the bank. Our dream is to someday have enough donations pouring in that a weekly trip to the back is warranted! Wouldn't that be wonderful?

HOW ARE DONATIONS USED?

Donations go to help the wildlife...period. We do not get one cent for what we do. We do not personally profit in any way. Contributions go to buy food for the patients, formula for the babies, medical supplies, medicines, cages. Here are just a few examples of how your donations might be used:

$100 will buy a five pound bag of formula powder for a bear cub. $55 will pay for a five pound bag of formula for the small mammals in our care. $5 will buy a bag of apples or a rawhide chew. $10 will buy a bag of nuts or a bag of corn for a baby deer on the mend. $20 will buy a bag of birdseed. $30 will buy a microwaveable heat disk to keep wild babies warm. $15 will cover the cost of a heating pad. You $75 donation will buy a roll of hardware cloth to help create a cage. $45 will cover the lumber and hardware to finish that cage. $8 will pay to have a roll of film developed so we can share pictures with others of the darling creatures we have helped. $3 will buy toilet paper to wipe a baby mammal's bottom or clean up the formula dripping down a baby bunny's chin. $7 will purchase a bag of dog food to feed some species of baby birds. $12 will pay for a waterproof pad to under a cage. $500 will keep our entire hospital running for a full two weeks! A $1000 donation will keep our facility humming along for an entire month. An $18 donation will buy an indestructible ball for a bear cub. $2 will pay for three or four jars of baby food or a cake of suet for an injured woodpecker. $40 will cover the cost of a roll of postage stamps. A dollar will buy a can of dog food or a jar of baby juice to disguise the flavor of life-saving medicine. $4 will buy a water bottle for baby chipmunks or a bottle of rehydrating fluids to drizzle in a parched baby's lips. $9 will pay for herbs to help a patient's heart work properly. $7000 will take an injured newborn bear cub from birth to release (at 18 months of age).

So as you see, donations of any size will help. Obviously the bigger, the better, but whatever you can send, the money will be used to purchase something very important for some very special patients.